Your personal data matters to us. This page explains exactly what information c9taya collects from Filipino players, how we use it, and the steps we take to keep it safe and secure at all times.
When you register and use c9taya, we collect personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account number. We also collect technical data automatically when you use the platform — including your IP address, device type, browser version, and session activity logs — to help us detect fraud and improve platform performance. Identity verification documents such as a government-issued ID may be requested at any time to confirm your eligibility and protect your account. We only collect information thatis genuinely needed for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance.
The personal data we collect is used primarily to create and manage your c9taya account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — updates about promotions available on the platform. Technical and behavioural data helps us monitor for suspicious activity, prevent fraud, and ensure that the platform remains fair and secure for all Filipino players. We may also use aggregated, anonymised data to analyse platform usage trends and improve the overall gaming experience. We will never use your personal information for purposes that are incompatible with those stated in this policy without first obtaining your explicit consent.
c9taya does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is a firm commitment to every Filipino player on the platform. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for those services to function. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any other purpose. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine regulatory obligations and our internal record-keeping policies. Account information and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial compliance requirements. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security monitoring purposes. Your data is stored on secure servers with access restricted to authorised personnel only, and all stored data is protected using industry-standard encryption. If you wish to request deletion of your personal data, please contact our support team, and we will process your request in accordance with applicable law and our retention obligations.
As a Filipino player on c9taya, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to restrict or stop processing your data in certain circumstances. You may also request a copy of your data in a portable format, or ask us to delete your data where there is no longer a legitimate reason for us to retain it, subject to our legal and regulatory obligations. If you have provided consent for any specific use of your data — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please reach out to our support team, who will respond to your request within a reasonable timeframe. We are committed to handling all data subject requests fairly, transparently, and in accordance with applicable Philippine data protection law.
c9taya uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and provide a smoother experience across sessions on both desktop and mobile devices. Essential cookies are required for the platform to operate and cannot be disabled; these include session authentication cookies and security tokens that protect your account from unauthorised access. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the overall user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use c9taya after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
c9taya reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page with a revised effective date, and where appropriate, we will notify registered players via email or an in-platform notification. We encourage you to review this page periodically so that you remain informed about how we protect your data. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please visit our FAQ page or contact the support team directly.
Quick answers to what Filipino players most often ask about data and privacy on c9taya.
Your data is protected every step of the way on c9taya. Create your free account today and enjoy slot games, fish games, and exclusive PHP bonuses — all on a platform built for Filipino players.